Ubiquitous connectivity, mobile technology, shifting generational expectations, and life events (such as the COVID-19 outbreak) have all swiftly contributed to the growing number of people working from home.
Leading a remote workforce requires a different set of tools to sustain relationships and maintain productivity across a team.
Below are tactics and tools for leaders to boost engagement, create unity, and extend company culture among a remote workforce.
On a remote team, watercooler talk (random and non-work-related conversation)is nonexistent. However, there are ways to cultivate the healthy aspects of water-cooler talk with a remote team.
Slack or Basecamp are chat services that are ideal for creating "channels" where watercooler talk can happen. Labeling channels such as “LOL” or “watercooler” can create a virtual place where the team can connect and build rapport with one another.
Leaders should consider sharing industry news, company updates, financial status, etc. via a reoccurring virtual town hall meeting.
In addition, encouraging remote employees to share their work or non-work related knowledge is also a great way to cultivate culture. SnagIt or Screencast lets users share videos and images, and has mark up tools like blur, spotlight, magnify, and stamps that make it easy to share and teach others. Zoom or Skype are video conferencing services that also enable users to meet virtual and knowledge share.
High fives and pat on the backs aren’t possible when remote working. Leaders must consider new ways to recognize their team digitally.
15Five is a continuous performance management solution that helps leaders extend digital recognition, feedback, and coaching to their remote workforce. In addition, Tango Card makes it easy to send digital rewards (e-gift cards) to your team.
Read this to understand how emojis (and other visuals) can help clarify the emotional intent of our communications. This becomes increasingly important when remote working because we are less reliant on facial expressions.
It’s easy for remote workers to feel disconnected from the company brand.
Sending company swag (mugs, t-shirts, phone chargers, etc.) to your remote team can help to keep them connected to the company brand. Also, since remote workers are likely working alongside family members and/or roommates, send additional swag to include them.
As powerful and enabling as technology is, it can’t replace the human-to-human connection. The secret to cultivating and sustaining culture among a remote workforce, is in-person meet-ups. In-person meetings create opportunities for employees to bond, build trust, relationship build, and have fun. All core to building enduring team culture.
For example, the 900+ remote employee company, Automattic, gets the entire company together every year for a “grand meet-up” in a beautiful location.
Once you establish a healthy culture among your remote team, turn your attention to the below tactics for leading your remote workforce effectively.
Remote work is usually less structured than non-remote work, therefore clear expectations are critical. Clearly outline the expectations and then offer the necessary autonomy and trust for the team to execute.
A lack of consistent connection, can leave remote workers feeling isolated and disconnected from the organization's goals and mission.
Today’s workers have gotten fairly good at blending digital and non-digital communications in non-remote working environments. However, in a fully remote working environment, all communications are digital and a new set of rules, know-how, and abilities are needed.
When communicating with remote workers, ensure your intended message aligns with the appropriate channel. Here is a quick overview on how to use today's primary communication channels.
When communicating with a remote team, transparency is paramount. A remote team is able to be more productive and autonomous when they are well informed.
To allow a remote team to function smoothly as a single unit, make information transparent from the sense of being easily accessible and readily available by using file-sharing services like Google Docs, Dropbox, etc.
The ability to track and measure progress is empowering to any worker, and it’s no different for remote workers. However, the tools used to track progress for remote teams can be different. Consider time tracking, task management, and/or activity tracking tools to review what the team and individuals are accomplishing.
IDoneThis helps remote workers aggregate their daily activity into a single report.
Setting boundaries between personal and work can be challenging for remote workers. The new independence of a remote worker leading to laziness and low performance can be very top of mind for managers.
"The greater danger is for [remote] employees to overwork themselves and burn out. It's the manager's responsibility to guard against this outcome," says David Hansson, New York Times Bestselling author of Remote: Office Not Required, says,
Help employees take the appropriate time for themselves and maintain work-life balance by utilizing tools like OfficeVibe, CultureAmp, and TINYpulse which can effectively monitor employee morale and engagement.
ABOUT THE AUTHOR:
Ryan Jenkins, CSP® (Certified Speaking Professional)™, is an internationally-recognized keynote speaker, virtual trainer, and author of Connectable: How Leaders Can Move Teams From Isolated to All-In. For a decade, he has helped organizations lessen worker loneliness, create inclusive cultures, and prepare for the future of work. He is also co-founder of LessLonely.com, the premier resource for addressing workplace loneliness. Follow his latest insights at @RyanAndSteven.
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